FAQs

• Describe the work you do most often for your customers.

  Only Apple Mac or Windows running WMWare on a Mac, Mac Consulting on best practice workflows, internet connection and backups, Repair to OSX, Software and all Apple Mac Hardware, Mac OSX Software Install, deployment, integration and setup, Mac Internet / networking, Wifi, upgrades, Routers, Switches, Cabling and fixes, Hosting, webmail and Wordpress website support,

• Describe three recent performances that you carried out.

  Reset and cleaned macbook not booting, defrayed boot drive 1/2 hour, Diagnosed Airport card not working in Macbook Pro 15" ordered new cable, Diagnosed offsite backup failure, due to full drive, upgraded client from 4Tb to 8Tb, Fixed iPod speakers by removing broken jack in audio socket, Fixed issue permissions issue with new OSX El Capitan on iMac, Removed faulty ram from MacPro server, Installed Netgear Modem and provisioned firewall ports for CRM system use, Recovered photos from failing hard drive,

• What advice do you give a customer looking to hire a professional like you ?

  Look for someone with a vast history of solving problems, that can explain things in simple terms with analogies that make sense. That goes that extra step by helping you help yourself.

• If you were a customer, what insight would you like to know about your business ? Any secret to share?

  We provide free maintenance OSX software and a chart sheet for all those hidden short cuts.

• What questions does a customer need to ask before hiring a good professional ?

  Do you only work with Apple Mac? Do you have a store? How long have you been doing this? Have you seen this before? How long will it take? How much will it cost?

• What important information should customers have in mind before hiring a good professional?

  Is the Machine backed up? Serial number of Mac Model of Mac What the issue is? and what they think it maybe? Have they read anything or installed any software recently.

• What do you like the most about your job ?

  Praise Many bottles of wine Seeing creatives do what they do best Teaching client new workflows that save them time Solving things most others cannot

• What are the most frequently asked questions ? What are the answers ?

  Should I up date to the latest OSX? Will adding more ram speed up my machine? My mac will not startup? Why has my mac slowed down? What to do with Internet and email issues? Most of the answers you will find on our website

• What would you like customers know about your profession ?

  A good technician can be delayed and may not arrive on time but will sms you to let you know when they will be arriving. Know if your job takes longer he is not going to leave the job unfinished.

• Why did you choose this profession ?

  My family owned a reseller shop back in the late 80's

• Do you carry out regular training to stay abreast of the latest news in your profession ?

  Everyday

• What are the latest changes related to your field ? Will there be some exciting changes happening soon or in a few years and that may affect your business ?

  New nano materials like graphene will very soon swamp every aspect of our lives. From unbreakable glass, scratch proof paint, faster charging - safer -better - life batteries, new lighter stronger computers. Currently there are only a few graphene products that have reach market so far they are: Screen protectors, Battery for Hobby Remote Control Toys, Mountain Bike Tyres and Tennis Rackets.

• Describe your most recent project. What was it ? How much did it cost ? How much time was taken ?

  Provide advertising agency with redundant failsafe data access for workgroup and ensure there are offsite and archival copies made daily (cloud is not the answer-files to big and Australian Internet is woeful) systems for advertising agency 9tb Raid Backup Quality Drive, 4x offsite backup and archival $2000

• If you have a complex system of price for your services, put the details here.

  If we are doing 4 hours or more we offer a discounted rate. We DO NOT CHARGE for DISCOVERY (learning on your time)